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CX FORUM 2023 - 28 Feb - 1 March, 2023 | Customer Experience Forum
19318
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CX FORUM

Let’s face it: Data is king in the modern consumer universe. User-generated fashion, hyper-personalisation, digital logistics, targetted social marketing are at the top of investment priorities for the majority of global fashion retailers.

WHAT IS CX FORUM?

CX FORUM, a curated show on tech-propelled fashion innovation, will offer an extraordinary environment dedicated to outstanding innovation in the business of fashion, from agile design tools to exceptional in-store tech influencers, from the dynamic science of fashion retail analytics to hyper-targetted Social Marketing. Carefully selected fashion tech innovators, partners, speakers and attendees will ensure that only the finest in the business collaborate for this remarkable, exclusive convention.

Let’s face it: Data is king in the modern consumer universe. User-generated fashion, hyper-personalisation, digital logistics, targetted social marketing are at the top of investment priorities for the majority of global fashion retailers.

WHAT IS CX FORUM?

CX FORUM, a curated show on tech-propelled fashion innovation, will offer an extraordinary environment dedicated to outstanding innovation in the business of fashion, from agile design tools to exceptional in-store tech influencers, from the dynamic science of fashion retail analytics to hyper-targetted Social Marketing. Carefully selected fashion tech innovators, partners, speakers and attendees will ensure that only the finest in the business collaborate for this remarkable, exclusive convention.







     

    How do you wish to participate?


    CX FORUM

    CX FORUM, a curated show on tech-propelled fashion innovation, will offer an extraordinary environment dedicated to outstanding innovation in the business of fashion, from agile design tools to exceptional in-store tech influencers, from the dynamic science of fashion retail analytics to hyper-targetted Social Marketing. Carefully selected fashion tech innovators, partners, speakers and attendees will ensure that only the finest in the business collaborate for this remarkable, exclusive convention.

    CX FORUM

    Let’s face it: Data is king in the modern consumer universe. User-generated fashion, hyper-personalisation, digital logistics, targetted social marketing are at the top of investment priorities for the majority of global fashion retailers.

    CX FORUM, a curated show on tech-propelled fashion innovation, will offer an extraordinary environment dedicated to outstanding innovation in the business of fashion, from agile design tools to exceptional in-store tech influencers, from the dynamic science of fashion retail analytics to hyper-targetted Social Marketing. Carefully selected fashion tech innovators, partners, speakers and attendees will ensure that only the finest in the business collaborate for this remarkable, exclusive convention.







       

      How do you wish to participate?


      Who Can Exhibit?

      Companies engaged in development, marketing of:

      Wearable Tech

      Alternative Material Tech

      Customer Segmentation And Analytics

      Identification of customer – IoT, mobile, presence, WIFI, Apps

      Digital Signage And Endless Aisle

      Recommendations – associations, lift, market basket, persona

      User Interface and User Experience – web, app, mobile and instore Visual Merchandising

      Store Layout – Planogramming, Electronic Shelf Edge Labels

      Store Associate Enablement – Mobile, Tab, CRM, Endless Aisle

      Augmented And Virtual Reality Across Channels

      Check-Out – Self Checkout, Queue Busters, POS

      Payment Solutions – Mobile Wallets, Digital Payments, Gift Cards, Alternative Payment Options

      Loyalty – coupons, loyalty cards/apps, points accrual and redemption, cashback

      NPS And Surveys To Assess Customer Experience

      Integrated Mobility

      AR/VR powered in-store engagement

      AI-Powered Personalisation

      Next-generation VR in retail ops

      Social Marketing

      CX FORUM CONTENT THEMES

      Customer Engagement

      With customers traversing across channels and formats, great customer engagement straddles the diverse worlds and caters to a connected world. But how to keep the engagement alive and tailor it for each touchpoint and platform in this anytime-anywhere consumption landscape? That’s what future-ready customer engagement strategies are about.

      Retail 360-Degree

      Going omnichannel is just skimming the surface of modern consumer behaviours. It is time to level up from omnichannel and approach the paradigm as Retail 360-Degree. Developing a singular brand identity, experience, service and communication across multiple retail formats and shopper touchpoints is where the next evolution of omnichannel lies.

      Customer Experience

      Those that interpret Customer Experience correctly know that it begins before a transaction and carries on well beyond it. It is also about after-sales, loyalty, grievance redressal, agile responsiveness, and much more. What are your post-transaction best practices?

      Customer Service

      Personalised, proactive and process-driven. Those are the 3Ps of Customer Service in a digital-first world. How can retailers embed these three principles in their Customer Service practice, and top them up with convenience and competence? CX Forum 2023 finds out.

      MarTech

      Retail MarTech of the future will enable retailers to efficiently achieve their top goals — revenue escalation, customer retention and market share expansion — at scale. In this cross-channel shopper universe, retailers’ technology stacks must be equipped to meet the shopper wherever they are. But how close are we to this aim?

      Fashion Innovation

      Unlike popular belief, the impact of tech on fashion is not just at the front-end; digital transformation is altering the entire fashion value chain, right from sourcing. From predictive demand forecasting tools to on-demand production, to sustainable design and manufacturing to clipping lead times, tech is shaping Smart Fashion businesses of the future.

      Customer Retention

      Tech innovations are taking the KYC initials to another level, getting up close and personal with customers through an entire ecosystem of data mining, analyses and hyper-targeted communications. Customer Retention is ultimately about how well you really Know Your Customer, and taking the KYC execution to out-of-the-box granulation.

      Why Exhibit?

      Connect with India’s fashion retail industry under one roof

      Showcase solutions & innovations to decision makers

      Expand business visibility

      Develop lucrative business partnerships

      Explore Thought Leadership opportunities

      INDIA FASHION FORUM 2024

      INDIA FASHION FORUM 2024